STORE POLICIES

We founded Elizabeths with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

RETURN POLICY

As a small boutique, we do everything we can to ensure every customer leaves with a beautifully fitting garment.

Upon arrival at our store, and prior to sale, we inspect each item to ensure it meets our high standard of quality.

Any returns are accepted and we offer store credit or exchange of equal value. An exchange for an item of greater value may require the original purchaser to pay the difference. Exchange of lesser value will cover the cost of the exchanged item and the difference will be applied in the form of store credit to the customers account. Proof of purchase is required for all returns. 

CANCELLATION POLICY

Many businesses will not allow for an order to be cancelled and refunded once it has been paid. The reason is because there are internal costs associated with filling an order and even more with canceling an order. If requested, your order will be cancelled providing the cancellation meets our policy terms. We do charge a fee for canceling an order.

Order Cancellation Fees and Conditions
We charge 5% of the total amount of the order as a cancellation fee. This 5% fee covers the cost we are charged to process the initial payment and refund the total back to you. The order can be cancelled providing the products have not been pre-ordered or shipped. If an item has been shipped, we have no way of recalling the package, and a shipping label has already been paid for which is a cost we can not recover. If an item has been pre-ordered it was ordered from our supplier specifically for you, therefore we can not refund it as the inventory is in transit to us.

PRIVACY POLICY

What type of information do you collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do you collect information?
When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do you collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;

To provide our Users with ongoing customer assistance and technical support;

To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

To comply with any applicable laws and regulations.

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How do you store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do you communicate with your site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How can your site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at [elizabethsfashions@gmail.com] or send us mail to: [Elizabeth's, 119 Mill Street, Georgetown ON, L7G 2C7].

Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [elizabethsfashions@gmail.com] or send us mail to: [Elizabeth's, 119 Mill Street, Georgetown ON, L7G 2C7].